Introduction

Welcome to Xiaomi Planet Kenya. These terms and conditions outline the rules and regulations for using our website, located at https://xiaomiplanetkenya.co.ke.

By accessing this site and/or placing an order, you agree to comply with and be bound by the following terms. If you do not agree with any part of these terms, you must not use our website.

Definitions

  • “We”, “our”, or “us” refers to Xiaomi Planet Kenya.

  • “You”, “user”, or “customer” refers to the person using or accessing our website.

Use of the Website

You agree:

  • To use the site only for lawful purposes.

  • Not to disrupt or interfere with the security of the site or services.

  • Not to use automated tools (like bots or scrapers) without permission.

Product Information

We aim to ensure all product details, descriptions, prices, and availability on this website are accurate. However, errors may occur. We reserve the right to:

  • Correct any errors or inaccuracies at any time without prior notice.

  • Refuse or cancel orders based on incorrect pricing or availability information.

Orders and Payments

  • All orders are subject to acceptance and availability.

  • We reserve the right to refuse service or cancel an order at our discretion.

  • Payments are processed securely via supported methods (e.g., M-Pesa, card payments, etc.).

  • Prices are listed in Kenyan Shillings (KES) and include applicable VAT where stated.

Delivery

We will deliver products to the address you provide during checkout. Delivery timelines are estimates and may vary due to external factors.

Returns and Refunds

Returns and refunds are subject to our Refund & Returns Policy. Please read it carefully before making a purchase.

User-Generated Content

By submitting comments, reviews, or any user content on our site:

  • You grant us the right to use, modify, and publish that content.

  • You confirm that the content is your original work and does not violate any laws or third-party rights.

Intellectual Property

All content on this site — including text, logos, product images, and videos — is the property of Xiaomi Planet Kenya or licensed for our use. Reproducing or distributing it without our permission is strictly prohibited.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of these external sites.

Limitation of Liability

We are not liable for:

  • Any indirect or consequential loss or damage.

  • Delays in product delivery caused by third parties.

  • Temporary unavailability of the website due to maintenance or technical issues.

Privacy

Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and protect your information.

Changes to Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page. Continued use of the site means you accept those changes.

Governing Law

These terms are governed by and interpreted in accordance with the laws of Kenya, and any disputes will be resolved under Kenyan jurisdiction.

Contact Us

If you have any questions about these terms, please contact us at:
info@xiaomiplanetkenya.co.ke